You may follow the below steps to place an order:-
- Select your desired item along with the required services.
Add the item to Cart.
Click on the ‘Go to cart page’ tab.
On the cart page, click on ‘ Proceed to Checkout’ .
On the Checkout page, you need to select/enter your Billing & Shipping address incase you are logged in. Else, you need to enter the details and proceed accordingly.Select a payment mode and click on ‘Place Order’ to complete the payment.
On successful order placement the Order ID will be generated and you will also receive an Order Confirmation Email from us.
- At the top right corner of our Website you will see an option to "Log In" besides cart logo . Click on it and you will be guided to the Customer Login.
enter your ‘Registered Email ID & Password’ in order to login.
- Else, you may click on ‘https://www.kreeva.com/customer/account/login/’ and proceed with the account login process.
We do not accept orders over phone. If you have any difficulty placing order through our website, feel free to touch base with us through email, we’re always available at your service to resolve any concern right away.
- An Order Confirmation Email gets triggered instantly from our system on receipt of Payment against an Order. In case the payment is through from your end and still you have not received the Order Confirmation Mail, there might be some technical glitch. It happens in a very rare instance.
- Alternatively you may login to your My Account and check the status of the order placed by you.
- In case you still find any discrepancy, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.
- You can mail us at [email protected]
To keep a track of your order, please follow the below steps:-
- Log in with us through "LOG IN" option or click on https://www.kreeva.com/customer/account/login
- Go to " My Orders" tab.
- You will find numbers of orders you have placed.
- Well, we have a provision for that too but do remember - orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
- We provide the refund for all such orders in the form of Store Credit only. This is redeemable on our Website within a stipulated period from time of issuance.
- Please be apprised that it takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via e-mail.
- In case of refund, we will deduct 10% of the final order value due to Cancellation Fees which includes management & handling charges.