We have a very easy return/exchange policy. If you are not satisfied or happy with your purchase, you must inform us within 24 hours from the date of receiving the package. We will validate your return/exchange request, only after we authorized it, the product should be returned to us within 7 business days along with copy of invoice, original packing and in the original condition as sent to customer and you will receive a credit note for the same which has no expiry date or exchange the same on prior effect.
Terms & Conditions:
- If the product is sent back to us without our consent, Return/exchange will not be accepted.
- No returns/refund/exchange will be accepted for customized/stitched products & accessories.
- Return/Exchange of the product will be accepted only once.
- We do not accept returns for products purchased during sales/discounts.
- In case of defects, we may ask for a picture of the damaged product. After reviewing the picture, we may send you another piece of the same design.
- There is an admin/credit card commission cost of 2.5% of the charged amount plus Rs 150, which will be deducted for a refund. In case the refund is issued as a gift voucher/store credit, this charge will be waived off.
- Refund will be processed only if we cannot replace the defective item with another piece.
- We can't provide return facility for outside of india.
- Shipping cost is non-refundable.
- Return shipping is to be borne by the customer and is to be shipped only via India post, no other courier service. Exchange shipping is to be borne by the kreeva.com
- If you have ordered multiple products and we are unable to provide certain products from your order, you will be asked to select another product / take a store credit / the amount for only that particular product will be refunded.
- For alterations, you can send the product back to us for which the shipping charges will be borne by the customer.
We hope that customer who buy product with beads and sequences understand that it has tendency to come off. Even with good handling and shipping this cannot be avoided. Even if we replace such items there are high chances that you will receive similar product again.
We will not process a refund in case you do not like the product due to any reason. A store credit will be authorized in this case. Our customers are hereby notified that we do not accept any cancellations.
All the legal cases will be treated in only Surat jurisdiction court.