Shipping Cost is calculated on per product, which will be
reflected on your checkout page.
India / Domestic orders: Shipping cost is Rupees 150 per
product
Outside India / International orders: Shipping cost is Rupees
1050 (15 U.S.D) per product (In some cases it may exceed as per
courier service availability).
Shipping Time
Domestic orders: The products ordered can be expected to
be delivered within 5-7 days in major metro cities in India and
can take anywhere between 8-10 days for other locations in
India, from the time the order is confirmed.
International orders:
Delivery outside India is expected to take up to 15 working
days depending on the postal code and mode of shipping. Please
include 3-5 working days if you choose to go for stitching. We
only ship through reputed courier companies like FedEx, DHL,
Arihant etc.
Delays in Delivery
These are indicative & approx. values only and items can be
shipped earlier or later also on case to case basis depending on
availability of item and other factors.
Delivery time is subject to factors beyond our control
including unexpected travel delays from our courier partners and
transporters due to weather conditions and strikes. We will keep
you informed on the status of your order including delays if
any.
No refund, returns, replacement & exchange will be
entertained for this reason.
We may also choose to deliver the shipment in parts. In that
case if you choose to cancel your order we can only cancel the
unshipped part of the order. (Not valid for all the cases).
Product Availability
We make an earnest effort to make sure that merchandise listed
on our website is available in stock and that the prices shown
are correct. In the unlikely event when we’re not able to send
your order or replacement due to unavailability of the product
in our warehouse, we will inform you within a maximum of 5
working days from the date you place the order.
Cancellations
We will be able to accept COD order change or cancellation
requests within 24 hours of placement of order. Unfortunately,
we cannot cancel orders once they are processed.
Important information regarding Address
Any changes in your address needs to be informed to us within
24 hours of placing the order. You cannot make any alterations
to your address 24 hours past your order placement/after the
parcel is shipped.
If you want to ship multiple products to different addresses we
request you to please place different orders for each delivery
address.Please make sure your shipping address is correct as
some courier companies charge a penalty for incorrect shipping
addresses, wherein the address and zip code do not match. The
customer will bear the cost of any such penalties/fees. In the
event of a reshipment of the same order, customers will be
responsible to pay re-shipping charges for the reshipment.
Please make sure there is somebody available to collect the
package when the delivery is made as in some countries parcels
will be left at door if someone is not there to receive the
package or no one answers the doorbell. Our courier agents will
not be able to provide sign confirmation of delivery made in
such cases.
Lost In transit
If a shipment is lost in transit, we wait for 15 days and then
reprocess the same order. In case a replacement is not available
of the same design we may ask you to either take a refund or
select alternate product.
# Delivery services are subjected to natural
calamities or national emergency, and may be delayed.
# If you have any question about our shipping
policies, please feel free to email us at care@kreeva.com